> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replayfy.app/llms.txt
> Use this file to discover all available pages before exploring further.
# AI credits
> How Replayfy AI is metered — credits per request, a monthly allowance bundled with your plan, optional top-ups, and what happens when you run low.
Everything [Replayfy AI](/platform/replayfy-ai) does — answering your questions,
running investigations, building a funnel or cohort on request, and generating
the proactive insights on your Overview — is powered by **AI credits**. This
page explains how that metering works so you can reason about cost with no
surprises.
Credits are deliberately big, round numbers rather than fractions of a cent, and
every user-facing surface talks in credits. The only rate you need to remember:
**≈ 100,000 credits = \$1.** Replayfy AI runs on **leading language models**,
and each request is metered against this fixed rate — you're only ever shown
credits, never a raw dollar figure or token count.
## What consumes credits
Credits are spent per **AI request** — each time a model does real work on your
behalf. Every request is metered in proportion to how much work it did, so a
quick lookup costs far less than a deep multi-step investigation.
| Where credits are spent | What triggers it |
| ------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Replayfy AI answers** | Each turn you ask in the Ask AI panel or the Overview Ask bar. |
| **Investigations** | The multi-step reasoning behind a deeper answer — reading releases, funnels, crashes, and journeys to reach a conclusion. |
| **AI-built funnels & cohorts** | When you ask the AI to assemble a funnel or a cohort and it drafts the definition for you. |
| **Proactive insights** | The Overview **Storyline**, the **Signals** analyst reads, and the worth-watching / experience-health rollups — generated on a schedule so they're ready before you ask. |
Proactive insights refresh on a cadence, so they spend credits even when
nobody is actively asking. On the **Free** plan that cadence is capped (a
daily refresh) so a workspace can't burn its whole taster allowance on
background work it never looked at; paid tiers refresh more often.
Watching recordings, browsing analytics, running funnels you already built, and
every other non-AI part of Replayfy cost **no credits** — only the AI features
above draw them down.
## How credits are priced
Each request is metered individually against the ≈100,000-credits-per-dollar
rate, based on the actual amount the underlying model processed for that
request. A short factual answer is cheap; a full investigation that reads
several data sources costs more.
You never have to estimate this yourself — Replayfy records the exact credit
cost of every request and rolls it up for you. Under **Settings → Billing**, the
**AI credits** section shows a per-surface breakdown over the last 30 days, so
you can see precisely how much went to Ask versus the proactive insights versus
AI-built funnels and cohorts.
If one surface is consuming more than you'd like, the breakdown makes it
obvious. Proactive insights are the usual suspect on a busy workspace — you can
dial the AI down or off for the workspace from the settings if you'd rather
spend credits only on questions you ask directly.
## Your monthly allowance
Every plan bundles a **monthly credit allowance** at no extra cost, sized so
normal usage stays comfortably inside it. The allowance scales with your plan:
| Plan | Included AI credits / mo |
| -------------- | ------------------------ |
| **Free** | 100,000 |
| **Starter** | 1,000,000 |
| **Growth** | 3,700,000 |
| **Scale** | 9,000,000 |
| **Business** | 21,000,000 |
| **Enterprise** | Custom |
The included allowance **resets at the start of each calendar month** (UTC) — the
same reset instant as your session counter. Unused credits from the bundle don't
roll over; a fresh full allowance arrives each month.
AI credits are billed **separately** from your session plan. Moving up the plan
ladder raises your monthly credit allowance along with your session volume and
retention — see [Workspaces & billing](/platform/workspaces-and-billing) for
the full comparison.
## Top-ups
If a heavy month runs through the included allowance, buy more with a one-time
**top-up**. Purchased credits behave differently from the monthly bundle in the
two ways that matter:
| | Included allowance | Purchased credits |
| ---------- | --------------------------- | ---------------------------------------------------- |
| Comes from | Bundled free with your plan | A one-time top-up purchase |
| Resets | Every calendar month | **Never** — they carry over indefinitely |
| Spent | **First** | Only after the month's included allowance is used up |
Because the monthly bundle is always spent first, a top-up is never wasted:
purchased credits sit behind your allowance and are only touched once it runs
out, and whatever you don't use stays on your balance for future months.
### Buy a top-up
Go to **Settings → Billing**. Buying credits requires the **Admin** or
**Owner** role.
Under **Replayfy AI**, click **Buy more credits** and pick a pack. At 100,000
credits per US dollar, the packs are:
| Pack | Credits |
| ----- | ---------- |
| \$10 | 1,000,000 |
| \$25 | 2,500,000 |
| \$50 | 5,000,000 |
| \$100 | 10,000,000 |
Enter your card — Link and wallet methods work too — and confirm. There's no
redirect; credits land on your balance within a few seconds of a successful
payment.
Every top-up appears as a dated receipt in the **AI credits** section of the
Billing page, alongside your subscription invoices.
## When credits run low
Replayfy AI is designed to **pause rather than bill you by surprise**. When a
workspace has spent both its monthly allowance and any purchased credits, AI
features stop until more credits are available — you're never charged for
overage you didn't choose.
Crucially, **only the AI features pause**. Everything else keeps running exactly
as before:
Session recording and replay, product analytics, funnels and cohorts you've
already built, crash reporting, and alerts — none of it depends on AI
credits.
New Ask answers and investigations, AI-built funnels/cohorts, and the
proactive Storyline and Signals reads.
AI comes back automatically the moment credits are available again — either when
your **included allowance resets** at the start of the next calendar month, or as
soon as you **buy a top-up**.
Running out of AI credits never affects session capture. If your *recording*
stops, that's a separate, plan-level limit (the monthly session ceiling or a
billing issue) — see
[Workspaces & billing](/platform/workspaces-and-billing#if-recording-stops).
## Where to see usage and buy more
Your live credit picture lives on the **Billing** page, and the **AI** settings
panel links straight to it so there's a single source of truth.
The **Replayfy AI** tile shows credits **used vs. included** this cycle and
how many are **remaining** (with purchased credits called out separately when
you have any). Below it, the **AI credits** section breaks spending down by
product surface over the last 30 days and lists a receipt for every top-up.
**Buy more credits** lives here too.
The AI panel confirms Replayfy AI is active and managed for your workspace,
and includes a **View AI usage in billing** link that jumps to the same
credits breakdown — usage isn't duplicated, so the numbers can never disagree.
Viewing your plan and usage is open to everyone in the workspace, but
**buying credits and changing your plan require Admin or Owner**. Members and
Viewers see the Billing page read-only.
## Common questions
No. The **included** monthly allowance resets to full at the start of each
calendar month (UTC) and doesn't carry over. **Purchased** top-up credits are
the opposite — they never expire and stay on your balance until spent.
No. When credits run out, AI features pause instead of billing you for
overage. You only ever pay more if you deliberately buy a top-up or move to a
higher plan.
Not exactly — each request is metered by the actual work it did, so a quick
answer costs less than a deep investigation. The per-surface breakdown on the
Billing page shows where your credits actually went.
Yes. Toggling Replayfy AI **off** for the workspace stops the scheduled
Storyline and Signals generation, and the Overview falls back to
threshold-based cards. The switch is instant and reversible.
## Related
What credits buy — the assistant, investigations, storylines, and signals.
Plan allowances, the session ceiling, invoices, and top-ups in context.